Experience Prototyping Methods
Diseño de Servicios: Bastante más que definir un "customer journey" | David Díez Cebollero, PhD, CSPO, CSM | LinkedIn
This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…
If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team spirit...
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More. The UX Blog podcast is also available on iTunes.
8 things you should include in your customer experience map
Empathy map - a service design tool
Design Triangle on Behance
6056b205aadd470ff921f93fa9e3e9c0.jpg 600 × 3 087 pixels